Ben Richardson

Total activity 43
Last activity 26 April 2019 11:55
Member since 11 April 2019 10:42

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Activity overview

Latest activity by Ben Richardson

Ben Richardson created an article, 11 April 2019 10:59
While in the background, the app uses on average 100kb per hour, which is around 2.5mb per day, and 80mb per month.
1. FAQ
2. How much data does the app use?
- Ben Richardson
- 11 April 2019 10:59
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Ben Richardson created an article, 11 April 2019 10:58
It takes a few minutes for the server to process your journey data. Most of the time it takes between 5 and 30 minutes to fully process the journey (if it takes much longer than this, please let us know).
1. FAQ
2. Why is my journey's end location showing up incorrectly?
- Ben Richardson
- 11 April 2019 10:58
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Ben Richardson created an article, 11 April 2019 10:58
The app listens to your phone's movements to determine if it is driving. If so, it will then send your movement data to the server.
1. FAQ
2. When does the app track my location?
- Ben Richardson
- 11 April 2019 10:58
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Ben Richardson created an article, 11 April 2019 10:57
To refresh your journeys (or any other page in the app), just tap the screen and drag down with your finger. This will trigger a refresh.
1. FAQ
2. How do I refresh my journeys?
- Ben Richardson
- 26 April 2019 12:03
- Updated
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Ben Richardson created an article, 11 April 2019 10:57
The app will only auto-classify unknown (non-regular) trips that are made outside working hours. Regular business journeys can be made at any time.
1. FAQ
2. What if I make a business trip outside of working hours?
- Ben Richardson
- 26 April 2019 12:03
- Updated
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Ben Richardson created an article, 11 April 2019 10:57
Even without signal, the app will still be able to monitor your GPS and store your journey. It will then send its data once connectivity has been restored.
1. FAQ
2. What happens if I have no signal?
- Ben Richardson
- 11 April 2019 10:57
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Ben Richardson created an article, 11 April 2019 10:57
If you've set up Working Hours in Settings, and have performed the journey outside these times, the trip will be auto-classified as Personal.
1. FAQ
2. Why is my trip not showing up in my New list?
- Ben Richardson
- 26 April 2019 12:04
- Updated
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Ben Richardson created an article, 11 April 2019 10:56
Likewise, if this is a regular journey you've set up to be marked as Personal or Business, the app will automatically classify the trip and remove it from your New list.
1. FAQ
2. Why is my trip not showing up in my New list?
- Ben Richardson
- 11 April 2019 10:56
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Ben Richardson created an article, 11 April 2019 10:56
If your journey has not been auto-classified, then it may simply need more time to appear. Journeys should appear within 30 minutes of being completed.
1. FAQ
2. Why is my trip not showing up in my New list?
- Ben Richardson
- 11 April 2019 10:56
- 0 followers
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Ben Richardson created an article, 11 April 2019 10:55
Finally, check that tracking is enabled (check the switch in Settings). If it is tracking, and the journey still isn't appearing, then please raise a ticket to notify us.
1. FAQ
2. Why is my trip not showing up in my New list?
- Ben Richardson
- 26 April 2019 12:05
- Updated
- 0 followers
- 0 comments
- 0 votes

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