FAQ

How much battery does the app use?

• The battery usage while the user is in motion can be comparable to other mapping services such as Google Maps. If your battery-life is being noticeably affected, we suggest disabling tracking functionality while not driving.

How do I refresh my journeys?

• To refresh your journeys (or any other page in the app), just tap the screen and drag down with your finger. This will trigger a refresh.

How much data does the app use?

• While in the background, the app uses on average 100kb per hour, which is around 2.5mb per day, and 80mb per month.

What if I make a business trip outside of working hours?

• The app will only auto-classify unknown (non-regular) trips that are made outside working hours. Regular business journeys can be made at any time.

Why is my journey's end location showing up incorrectly?

• It takes a few minutes for the server to process your journey data. Most of the time it takes between 5 and 30 minutes to fully process the journey (if it takes much longer than this, please let us know).

What happens if I have no signal?

• Even without signal, the app will still be able to monitor your GPS and store your journey. It will then send its data once connectivity has been restored.

When does the app track my location?

• The app listens to your phone's movements to determine if it is driving. If so, it will then send your movement data to the server.

Why is my trip not showing up in my New list?

• If you've set up Working Hours in Settings, and have performed the journey outside these times, the trip will be auto-classified as Personal.
• Likewise, if this is a regular journey you've set up to be marked as Personal or Business, the app will automatically classify the trip and remove it from your New list.
• If your journey has not been auto-classified, then it may simply need more time to appear. Journeys should appear within 30 minutes of being completed.
• Finally, check that tracking is enabled (check the switch in Settings). If it is tracking, and the journey still isn't appearing, then please raise a ticket to notify us.